Bonitas is the worst medical aid fund that has ever existed

I have quoted reference numbers and given you the requested details and still I have not been assisted!

I am so annoyed. You call my wife interrogating her like she's a ******** when everything from our end is in order. The reference provided above along with the consultants name is from the day that we were notified that all document are in order and that the process for crediting our account is in place. I don't care if you can't find the email trail that shouldn't be our problem. If anyone calls my pregnant wife again and treats her the way she was treated on Monday I'm reporting Bonitas, their consultant Houston and the team leader Ella Letlole to the Council for Medical schemes this is preposterous.

The below email was sent to ********** from ********** sent on 06 April 2018 at 09:59 am with my ID, my Absa 3 month bank statement and your change of banking details form. "Good day, My wife would like to change the following details of her membership. If there is anything missing kindly respond to this email upon initial receipt. Kind regards, Teboho Khuele | Brandwag | Customer Services Consultant Tel +27 (0) 51 ********** | Mobile +27 (0) 71 ********** | Email ********** Absa, [Central Area, Free State] Respect | Integrity | Service | Excellence | Stewardship  Please consider the environment before printing this email CONFIDENTIAL"

Attached to this email was the account from Dr Van Der Spoel showing the amount of R1500 on the 07/02/2018 along with the proof of payment for the transaction. This email was forwarded to ********** on 10/04/2018 at 10:58. From: Teboho and Kamohelo Khuele ********** Sent: Tuesday, March 20, 2018 10:28:16 AM To: ********** Subject: ********** 3754 Good day, Please find attached the documents needed for a refund. I have sent in documentation to change my banking details from my Fnb account to my husband's Absa account. Strictly refund the money into that account. Kind regards, Kamohelo S Khuele

This email was received from Houstan to tell him that the claim is being processed and that the money would be in my Absa account within 10 working days. This was 22 days ago. From: ********** ********** Sent: Tuesday, April 10, 2018 4:37 PM To: Houstan Pillay ********** Subject: Dear Sir/Madam - Re: FW: ********** 3754 [MI ********** 68] Dear Sir/Madam This e-mail serves to confirm that we have received and are attending to your query. Your query number is : 100418QPVSNB. Office hours 08:30 - 17:00 Monday - Friday Closed on weekends and public holidays Please be advised that claims should be submitted for processing to: Bonitas Medical Fund Bonitas Claims Department, PO Box 74, Vereeniging, 1930. Alternatively you may email to ********** or fax to ********** . Did you know by logging onto our website you can obtain your tax certificates. The benefit guide can be viewed by logging on www.bonitas.co.za Kind Regards.