Bonitas is the worst medical aid

Bonitas is the worst medical aid,I am quite fed up of complaining about the service I receive from them and I am so looking forward to getting rid of them end of this year.Their service provider who we are forced to use,pharmacy direct is a perfect fit for them as they also give poor service,I received my first order I made a payment and provided a reference number now 3 months later they said they did not receive payment and holding my medication back even though I made payment I requested an email address to forward proof of payment to and they did not provide,they also have changed my Glucophage and giving me a generic that does not agree to me,I call Bonitas and they confirmed that Glucophage was approved and not generic I ask Bonitas to assist they not interested,I call pharmacy direct and they say no manager present,that is why these people do as they please now I must beg for my own meds from Bonitas for assistance.Please stay away from Bonitas they are pathetic and poor service you will regret it if you join them