MS
Megan S
1 reviews | Active since Jul 2021
01 Feb 2022, 16:57
Bonitas is the worst company
Trying to join Bonitas has become a nightmare. I have asked for numerous people to call me since 17 January - I have had 1 phone call and never again. I wasn't called back when I was promised. I have been trying to join this medical aid, but the underwriters are useless. No one can help. Well done Bonitas. You have lost a client. First you have an issue with my son being adopted and the court order and then you want to give him a 3 month waiting period even though he has been on a medical aid for 3 years without a gap. Good job for having the worst service!
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Replies (2)
Bonitas Medical Fund's replyOfficial
01 Feb 2022, 19:46Hello Megan S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide us with the main member or applicant ID number privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide us with the main member or applicant ID number privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply01 Feb 2022, 19:46
Official
Hello Megan S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide us with the main member or applicant ID number privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide us with the main member or applicant ID number privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
MS
Megan S's updateReviewer Update
02 Feb 2022, 14:45No surprise that I waited for a phone call. NOTHING. I phoned Bonitas to ask for a call back and I was told: we cannot give a turnaround time for a team leader to call me. I have emailed your underwriters 3 times now in 2 days and no response at all.
MS
Megan S's update02 Feb 2022, 14:45
Reviewer Update
No surprise that I waited for a phone call. NOTHING. I phoned Bonitas to ask for a call back and I was told: we cannot give a turnaround time for a team leader to call me. I have emailed your underwriters 3 times now in 2 days and no response at all.