BONITAS IS THE WORSE MEDICAL AID- They have not changed my option and I do not have medical cover

I am writing to formally lodge a complaint regarding the incorrect cancellation of my medical aid membership, despite a valid request for an option change submitted through my broker.

Please note the following timeline: I submitted an option/plan change through my broker, effective 1 January- The form was submitted on the 20th of November 2025. Despite this, Bonitas cancelled my medical aid in December without proper notice or confirmation. Debit orders were still successfully deducted from my account. Only after I complained was I reimbursed on 30 December. Since then, I have no active medical cover due to this administrative failure.

I have called Bonitas numerous times and repeatedly contacted my broker, yet no one has been able to assist or resolve this matter. I am extremely distressed, as I am currently uninsured due to no fault of my own.

This situation is unacceptable. I comp**** with all requirements, payments were made, and an option change was correctly requested. The cancellation and change of my membership appears to be an administrative error, which has caused me serious prejudice and inconvenience.

I hereby formally request the following: Immediate reinstatement of my Bonitas membership Backdated cover to ensure I am not prejudiced due to Bonitas’ error Written confirmation of my active medical aid status Confirmation that my option change effective 1 January has been correctly processed

Should this issue not be resolved immediately, I will have no alternative but to escalate this matter to social media.

Reference number when I contacted the call centre :

*** 301225Q9NSXO 020126q9rb50

My broker advised me that someone from bonitas advised that I did not pay my premiums which is bull****, I have sent her my bank statement of successful payments! Boncap and bonitas are the worse medical aid ever and I don't recommend this to anyone.

I am in need of medical attention as I fell and hurt my foot, however I am suffering at home with no medical attention due to bonitas not changing my plan and terminating my membership for no valid reason!