Bonitas is the pits

I have had such a bad experience with Bonitas . I completed my Wellness assessment at Clicks on the 29th of May . Clicks submitted all the results to Bonitas and I received a confirmation email from Bonitas with my results. But it’s taking them forever to load my booster savings. I’ve called them 3 times already and they have the same stupid response that clicks hasn’t submitted my results or that they changed to Momentum so there’s nothing they can do. We pay huge amounts monthly with the hopes that we would receive assistance in a professional manner but it seems these agents were all trained by the same person who knows nothing about empathy or wanting to to go the extra mile to assist a customer. I don’t want to even get started on their WhatsApp channel. They barely responded and when they do it’s an automated message that offers no assistance at all.