M
MELLISHA
1 reviews | Active since Sept 2021
15 Jan 2025, 08:36
Bonitas is the pits!
Dear Bonitas. You changed me to Marara Pharmacy who don't seem to exist as they never communicate. You also stopped one of my meds with no communication either. Looking at all the reviews, it's highly unlikely that they will delivery my chronic meds on time. Who is the person that will take responsibility when I get sick? You made this decision and you are ghosting me just as they are. You collect my money without fail, without a misstep but now you disappear as you know you messed up by giving this huge responsibility to a fly-by-night pharmacy. I need answers and I need them now. I do not want an apology. I want a reason for the discontinuation of medication and the delivery date of my next round.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
15 Jan 2025, 10:12Hello MELLISHA
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Jan 2025, 10:12
Official
Hello MELLISHA
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
M
MELLISHA's updateReviewer Update
15 Jan 2025, 10:34I'm not patient, I've been searching for answers for a few weeks now. I called your chronic line and the lady couldn't help with anything. You guys are not serious about anything at all. I'm now being passed back to Pharmacy Direct who you blame for declining my meds but the mail came from you. Not a single person at Bonitas is taking ownership of my query.
M
MELLISHA's update15 Jan 2025, 10:34
Reviewer Update
I'm not patient, I've been searching for answers for a few weeks now. I called your chronic line and the lady couldn't help with anything. You guys are not serious about anything at all. I'm now being passed back to Pharmacy Direct who you blame for declining my meds but the mail came from you. Not a single person at Bonitas is taking ownership of my query.
M
MELLISHA's updateReviewer Update
15 Jan 2025, 11:18This is a joke, right? So Bonitas takes no responsibiltiy for anything including declining one of my meds?
We appreciate you taking the time to get in touch with the Bonitas family regarding chronic claim.
You have directed your enquiry to Marara Pharmacy for assistance.
We appreciate you taking the time to get in touch with the Bonitas family regarding chronic claim.
You have directed your enquiry to Marara Pharmacy for assistance.
M
MELLISHA's update15 Jan 2025, 11:18
Reviewer Update
This is a joke, right? So Bonitas takes no responsibiltiy for anything including declining one of my meds?
We appreciate you taking the time to get in touch with the Bonitas family regarding chronic claim.
You have directed your enquiry to Marara Pharmacy for assistance.
We appreciate you taking the time to get in touch with the Bonitas family regarding chronic claim.
You have directed your enquiry to Marara Pharmacy for assistance.
Bonitas Medical Fund's replyOfficial
28 Jan 2025, 12:23Hello MELLISHA
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply28 Jan 2025, 12:23
Official
Hello MELLISHA
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team