Bonitas is ripping people off

I received the below response to my complaint

"Hello DaddyTeboho,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team "

And yet my query hasnt been resolved. In fact nobody communicated with me. Please send me proof of this communication