Bonitas is responsible for poor service delivery from subcontractors.

My mom is on chronic medication and for the last few months, we've NOTHING but problems and delays with the dispensary BONITAS uses.

Pharmacy Direct ended delaying my mom's chronic meds by a month a few months ago (I think November'22 and they had they new script before then), because their mailbox was overloaded. My mom sent the script a few times, maybe 3 times, definitely 2 or more times since she got no response.An overloaded mailbox pure incompetence.

The reason I'm not reviewing Pharmacy Direct is because they are contracted to Bonitas , so ultimately, this is BONITAS's problem.

This week also experienced a delay (6 working day delay) with DSV. Normally DSV is a top notch delivery company, but between Pharmacy Direct and DSV, things got completely *****ed... Many phone calls later (I'm still waiting on a response from DSV), and FINALLY speaking to DSVs Regional Manager, we go the meds at 6pm, on Tuesday, 21 February 2023. It was supposed to be delivered on the 13th of February 2023.

We had to sort this out ourselves.

Bonitas, you need to sort out your subcontractors. This is ridiculous.