EE
Eezy E
1 reviews | Active since Mar 2012
01 May 2023, 04:17
Bonitas is refusing to assist me with changing my plan
I have been asking Bonitas to assist me with changing my medical aid option for the past 6 to 10 weeks. They keep giving me copy paste answers and never gets back to me.
I am asking the public out there, how do you get Bonitas to assist clients? They are clearly not assisting me. Is there anyone else out there struggling with the same issue. Just being ignored by Bonitas
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
01 May 2023, 19:13Hello Eezy E Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply01 May 2023, 19:13
Official
Hello Eezy E Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
EE
Eezy E's updateReviewer Update
02 May 2023, 19:02Another day went buy and still no response or assistance from Bonitas.
I am going to write a review every week until they assist me with my query.
I am going to write a review every week until they assist me with my query.
EE
Eezy E's update02 May 2023, 19:02
Reviewer Update
Another day went buy and still no response or assistance from Bonitas.
I am going to write a review every week until they assist me with my query.
I am going to write a review every week until they assist me with my query.
Bonitas Medical Fund's replyOfficial
03 May 2023, 11:45Hello Eezy E Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply03 May 2023, 11:45
Official
Hello Eezy E Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
EE
Eezy E's updateReviewer Update
03 May 2023, 15:44Sending me a copy paste answer via email is not answering my query. Please read my query and assist by answering my question. I need to know which options you recommend I switch to inline with my medical history of the past year. ANSWER MY QUERY!!!!
EE
Eezy E's update03 May 2023, 15:44
Reviewer Update
Sending me a copy paste answer via email is not answering my query. Please read my query and assist by answering my question. I need to know which options you recommend I switch to inline with my medical history of the past year. ANSWER MY QUERY!!!!
Bonitas Medical Fund's replyOfficial
04 May 2023, 17:00Hello Eezy E
Thank you for submitting a comment to us through Hellopeter.
Kindly note that in terms of the Financial Advisory and Intermediary Service (FAIS) Act, we are not qualified to provide you with financial advice to help you chose a financially affordable product or benefit option. We can only share information on the benefit offerings of the Scheme. Please contact your broker, Simeka Health on *** or email *** for further assistance. Below please find Ombudsman details as requested: Tel: *** Customer Care: ***
Email: *** www.medicalschemes.com
Regards
Bonitas
Thank you for submitting a comment to us through Hellopeter.
Kindly note that in terms of the Financial Advisory and Intermediary Service (FAIS) Act, we are not qualified to provide you with financial advice to help you chose a financially affordable product or benefit option. We can only share information on the benefit offerings of the Scheme. Please contact your broker, Simeka Health on *** or email *** for further assistance. Below please find Ombudsman details as requested: Tel: *** Customer Care: ***
Email: *** www.medicalschemes.com
Regards
Bonitas
Bonitas Medical Fund's reply04 May 2023, 17:00
Official
Hello Eezy E
Thank you for submitting a comment to us through Hellopeter.
Kindly note that in terms of the Financial Advisory and Intermediary Service (FAIS) Act, we are not qualified to provide you with financial advice to help you chose a financially affordable product or benefit option. We can only share information on the benefit offerings of the Scheme. Please contact your broker, Simeka Health on *** or email *** for further assistance. Below please find Ombudsman details as requested: Tel: *** Customer Care: ***
Email: *** www.medicalschemes.com
Regards
Bonitas
Thank you for submitting a comment to us through Hellopeter.
Kindly note that in terms of the Financial Advisory and Intermediary Service (FAIS) Act, we are not qualified to provide you with financial advice to help you chose a financially affordable product or benefit option. We can only share information on the benefit offerings of the Scheme. Please contact your broker, Simeka Health on *** or email *** for further assistance. Below please find Ombudsman details as requested: Tel: *** Customer Care: ***
Email: *** www.medicalschemes.com
Regards
Bonitas