Bonitas is pathetic

Bonitas is pathetic My Son broke his knee cap on the 24th Jan We saw the doc and his he had to be put in a brace and he needed crutches I got the crutches from Edna for R350.00 I log the claim on the Bonitas member portal and nothing happened – Bonitas don’t even know about the portal. Your claim is untraceable – pathetic. So I log it again by email as instructed by the consultant at the claim department on the 24 of Feb I receive a ref number. When I contacted them today 03/02/2019 they can’t find it, after 10 min of been on hold they find it. I then get told that it must be logged at another division because it is an appliance claim also that I must go back to the doctor and Edna medical supplies the get a new invoice with additional information on the invoice. To me it just sounds like they will do anything not to pay a client’s medical cost. They don’t phone back to inform that the claim must be done like this or like that. They treat the client like ******* and just take our money. Why the hell does Bonitas even have a member portal other than to send you statements? Every time I log a claim I have a 48 hour waiting period, I have log the same claim 3 times and still nothing. Then they wonder why I am infuriated.