1 reviews | Active since Jan 2019
Bonitas is pathetic
Good day Hellopeter
Since my complaint on the 14th July 2020 about Bonitas Medical Scheme not having refunded my money...I am still shocked that nobody on their part has called me to give an indication of when they will settle the matter. I suppose they responded quickly on this platform to make an impression of attending to the matter yet not. All the facts are on my complaint with reference numbers and all other relevant information to follow-up with me. Their turnaround time to complaints for refunds is pathetic.
Why must a complaint to such a big Medical Institution be escalated to social media platforms? The lockdown must not be used as an excuse as there are many ways to get things done with the resources at their disposal.
Bonitas is quick to use Debt Collectors such as ITC BUSINESS Administrators when you owe them (knowing & unknowningly)...the same quick action must be app**** when it is their part.
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards ,
Bonitas Team
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards ,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team