Bonitas is pathetic

Bonitas needs to terminate my wife's membership, but they refuse claiming that we still owe a payment, but according to the call referenced 300518QT3X50 on the 30th of May 2018 and the email received on the same day at 09:24 from Bonitas. the payment that I made of R9795 was supposed to cover my wife and my unborn baby until the 31st of August 2018 as confirmed per the membership letter distributed to us in November.

Bonitas needs to cancel our membership and write-off that amount because I took out a loan to cover as many future expenses as I could including their membership and THEIR consultant gave me the wrong figure. They also refused to provide the recording of the call for me to send to the medical aid council as a dispute. Now Bonitas consultants are coming up with all sorts of excuses to cover for their colleague but I will not have it. First they claimed that my wife's employer didn't pay their part of the contribution which is a lie because my wife resigned in December and I have been paying the contribution myself since January. Then they said that the termination date was after August, but the membership certificate sent to me in November clearly shows the termination date as being the end of August. I have wasted so much time and money trying to resolve this, but I will struggle no more. If you are not going to terminate this membership because of the error your consultant made. Please provide me with the recording of the call so that I can take appropriate action.