BONITAS IS PASSING THE BUCK ON BENEFIT BOOSTER MESS UP

I did the 3 online questionnaires for the Benefit Booster in the first 2 days of January 2026. On 3 January 2026 I went to Dischem in PMB Liberty Midlands Mall and both my wife and I did the assessments. Bonitas promptly paid for the service. I noticed a week or so later that my Benefit Booster was NOT activated. I was told that there was communication that was sent on 6 January 2026 stating that Clicks was the service provider to use. I had done the assessments on 3 January 2026 which was prior to the communication. I spoke to Lindokuhle Nunu on 7 January 2026 who confirmed that Senior Management had agreed that it was a delay on Bonitas's part that caused this issue and that those people that did the assessment prior to the 6 January would have their Benefit Booster activated. It is now a week and Mr Nunu is not responding to my emails. I called and asked to speak to a Supervisor and Ms Monique Thring was of NO help at all. She told me they are waiting on the FUND to respond. I am going to escalate this matter to the OMBUDSMAN