Bonitas is not serious

I am disappointed at the level of service you have been giving me, from holding on calls for more than 40 mins and then your call centre agents drops. Last year I was admitted in the hospital in a critical condition, when I got to the hospital they called for pre authorization and an *********** agent who didn't wanted to do their job didn't do anything and I was not admitted almost lost my life while I was on Bonitas savings and the hospital is the one I chose as my number 1 as it's next to my house. So now it's the 6th month since I have left your medical aid and I was promised to be paid my savings last month and everytime I call I am being given a date by your agents and also a team leader. Everytime I call you tell me it's a priority however you making millions every month and failing to settle the money for savings how selfish is that. I would not recommend anyone to your medical aid as you *********** and don't even communicate. You send messages promising one of your agents will call which never happens. What makes me angry is that I was given a date you can listen to your recordings. What should I do in order to be paid. You deserve to be sued for acting negligent and I wonder how many people go through such.