1 reviews | Active since Oct 2014
Bonitas is not focused on customer care
Struggling for 2 weeks to get 1 membership certificate. I have called multiple times and have been put on hold for 15 minutes or more. The agents dont know how to speak to the clients. When you try and speak they interrupt you non stop. The membership certificate they send me had incorrect information. I might be one person but I will make sure to tell everybody that this is not the sort of medical aid you want to join. If its quality service you want with excellent customer care then bonitas is NOT the medical aid for you.
Hello chemikaylia,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
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Kind regards,
Bonitas Team
Hello chemikaylia,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello chemikaylia,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm we are still investigating this matter.
Kind regards,
Bonitas Team
Hello chemikaylia,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm we are still investigating this matter.
Kind regards,
Bonitas Team