Bonitas is no longer even close to being number one

After paying a service provider in full in September 2023 and submitting a claim to Bonitas , they informed me that they have now made payment to the same service provider , i am now nearly 5 months later still waiting for them to reverse payment from the service provider to myself , I have been with Bonitas for 16 years and until recently have had good service , now something has changed , every person that i have dealt with has simply passed the buck onto someone else , pathetic!