Bonitas is my preferred Medical Aid Provider

Item: Bonitas Medical Fund
Rating: 5
Author: Avril S

I was retrenched and requested to continue on Bonitas but they got it wrong and tried to still charge my ex-employer instead of me. I made countless attempts to rectify this. I even paid 3 contribution by transfer. I eventually gave up. I kindly request Bonitas to restart me on the Primary plan and to waive all restrictions and penalties. I have been a Bonitas client for decades. I am employed as a contractor and would love to have my benefits back please for myself and my daughter. You can even start at 01/12/202 I don't mind.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

15 Dec 2020, 15:20

Hello Avril,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply15 Dec 2020, 15:20

Official

Hello Avril,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

22 Dec 2020, 21:35

Hello Avril,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply22 Dec 2020, 21:35

Official

Hello Avril,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team