sH
sean H
1 reviews | Active since Aug 2020
28 Jan 2022, 12:24
BONITAS IS MORE INTERESTED IN LIES THAN MEDICAL COVER
So - company changed Med Aids and we got Bonitas. In the info we got it was stated NO current chronic meds will change. As we get into the first month we get a letter to state 2 of the 4 are declined. and wouldn't you know, it's the 2 keeping me off Insulin!! STAY AWAY FROM BONITAS!!! Not even a month and we are planning to move away and get a private Medical aid away from the company and certainly NOT Bonitas OR discovery. Proved to be as bad and too 1 week to determine.!!!
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
28 Jan 2022, 12:32Hello Sean H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply28 Jan 2022, 12:32
Official
Hello Sean H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
sH
sean H's updateReviewer Update
28 Jan 2022, 12:36Please don't waste your time. NO ONE took the time to call or ask for a doctor to talk to Bonitas. I am not interested in continuing. Just declined!
Thanks.
Thanks.
sH
sean H's update28 Jan 2022, 12:36
Reviewer Update
Please don't waste your time. NO ONE took the time to call or ask for a doctor to talk to Bonitas. I am not interested in continuing. Just declined!
Thanks.
Thanks.
Bonitas Medical Fund's replyOfficial
31 Jan 2022, 23:21Hello Sean H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Jan 2022, 23:21
Official
Hello Sean H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
sH
sean H's updateReviewer Update
04 Feb 2022, 08:29The concern has NOT BEEN ADDRESSED. YOU **** BY SAYING CHRONIC WILL NOT CHANGE. PLEASE CITE WHICH LAW STATES MY WIFE CANNOT CANCEL? It has been addressed in the USUAL enterprise "you are a number so deal with is" way. We are consulting with Med Aid advisor. She can cancel and get another on her name.
Your apology actually means nothing when NOTHING is rectified.
OR will you add the other 2 back THAT YOU DECLINED??
YES or NO??
Your apology actually means nothing when NOTHING is rectified.
OR will you add the other 2 back THAT YOU DECLINED??
YES or NO??
sH
sean H's update04 Feb 2022, 08:29
Reviewer Update
The concern has NOT BEEN ADDRESSED. YOU **** BY SAYING CHRONIC WILL NOT CHANGE. PLEASE CITE WHICH LAW STATES MY WIFE CANNOT CANCEL? It has been addressed in the USUAL enterprise "you are a number so deal with is" way. We are consulting with Med Aid advisor. She can cancel and get another on her name.
Your apology actually means nothing when NOTHING is rectified.
OR will you add the other 2 back THAT YOU DECLINED??
YES or NO??
Your apology actually means nothing when NOTHING is rectified.
OR will you add the other 2 back THAT YOU DECLINED??
YES or NO??
Bonitas Medical Fund's replyOfficial
13 Feb 2022, 12:54Hello Sean H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Feb 2022, 12:54
Official
Hello Sean H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
sH
sean H's updateReviewer Update
25 Feb 2022, 07:26No, as you well know this was not resolved by Bonitas. ADDRESSED, because that's what you do. RESOLVE - is not what you collect money to do.
Not even close. But it's what we now expect from Bonitas.
BUT Bonitas can now relax as we are close to deciding on the new medical aid and you can soon delete this NUMBER from your system.
Imagine paying for a service never received!! That's Bonitas! Exactly why we left Discovery in 2007.
Not even close. But it's what we now expect from Bonitas.
BUT Bonitas can now relax as we are close to deciding on the new medical aid and you can soon delete this NUMBER from your system.
Imagine paying for a service never received!! That's Bonitas! Exactly why we left Discovery in 2007.
sH
sean H's update25 Feb 2022, 07:26
Reviewer Update
No, as you well know this was not resolved by Bonitas. ADDRESSED, because that's what you do. RESOLVE - is not what you collect money to do.
Not even close. But it's what we now expect from Bonitas.
BUT Bonitas can now relax as we are close to deciding on the new medical aid and you can soon delete this NUMBER from your system.
Imagine paying for a service never received!! That's Bonitas! Exactly why we left Discovery in 2007.
Not even close. But it's what we now expect from Bonitas.
BUT Bonitas can now relax as we are close to deciding on the new medical aid and you can soon delete this NUMBER from your system.
Imagine paying for a service never received!! That's Bonitas! Exactly why we left Discovery in 2007.