Bonitas is letting their customers down

Bonitas has gone downhill! There are more excuses for not paying claims than ever and no call centre person can explain why claims are rejected, just simply the system says so. For a week now they've been taking messages due to high call volume and say someone will call you back but no one does. When I asked to speak to someone about all these things, I was told to email the standard queries email address. I have expressed that the client is always the one on the back foot, with this medical aid to simply get claims paid. I have been with Bonitas for a long time and I am so disappointed. At a time when medical aids should be there for their customers it seems Bonitas has decided that clients are their enemy. Sad.