Bonitas is just a mess

I've been with Bonitas for over 20 years and this year has to be the most frustrating. My chronic condition was registered as a PMB last year but this year the blood tests for that condition was paid out of my pathology benefits. I mailed Bonitas on 11 Aug and have been calling in and no one can pick up that email I sent. I was then told that my condition was only registered in May 2026 yet I have correspondence that this is not the case. Now they have depleted my pathology benefits, I've been paying cash for other tests. No single individual has taken responsibility to resolve my issue, I'm just getting passed from pillar to post. Their supervisor, Ikram, seems to be too scared to speak to clients as he refused to take my call and then my call was just dumped into another queue. Several agents have told me with the change of administrators there have been teething issues and I need to be understanding but not when I'm still paying in full. No teething issues when it comes to taking money. I cannot pay for medical and cash if your systems are now messed up. This needs to be resolved and the funds must be reversed. To be honest, the consultants tried to help but none of them wanted to see it through to the end. Please hire competent supervisors who will put clients first and not be afraid to take calls. I need my problem fixed now before my next round of blood tests. It seems like it's easier and cheaper to die than to deal with Bonitas.