Bonitas is ***********

I have had continuous problems with Bonitas; my work subsidises my medical aid fees, yet they still debit me from my personal account as well, even after I had cancelled the debit order agreement. The first time they did this was during lockdown when saving money was a huge issue due to not working, and when I had called them for help they told me there is nothing they can do but let the debit order go off, even though I called before they were going to debit me twice. What kind of customer service is this!? Well they did it anyway, so I called my bank and reversed the debit order because it was not aithorised and they were making me pay twice for one month! Eventually, someone sorted it out for me, after all the hassle and wasting all my airtime. Then I wanted to change my medical aid option, and more problems came. Honestly should have expected the incompetency. Again they debited me twice because my employer paid the fee and they also debited from my account, considering I had cancelled the debit order agreement long ago, how the hell could they just do it again without permission?! I, again, reversed the debit order, I even sent them my payslip with the proof of payment, but, AGAIN, they suspended my medical aid anyway. They also took me off the group list for subsidised payments. Now they are making it my fault and my problem to fix, telling me that I have to get a letter from my company to confirm that they are paying my fee, even though I never had to do this before, there was no problem and I was on the group list. Please tell me how they managed to take me off this list and now tell me it's my own fault and that I must fix it, and still suspend my benefits!? This is more than incompetence, it's dishonesty, bordering on *****! And I still have not been helped.