PJVW
Pieter Johan Van Wyk

1 reviews | Active since Aug 2019

11 Mar 2020, 13:27

Bonitas is getting worse and worse since jaunuary 2020! This is getting too much now!

Still waiting of a proof of payment since January the struggle is getting too much with bonitas. Keep getting query numbers yet no response just a bunch of query numbers.!!!!!!!! Beginning to think its rather best to quit bonitas and find myself a trust worthy medical aid! This is all query numbers to only one query (Just need a simple proof payment is it so difficult?) Query number friday o3/06 - 060320QY4JBB Tuesday - 100320QY81ZN - 100320QY8412 - 100320QY8507 - 110320QYB602 - 110320QYB6JV Should i laugh or cry? All this query numbers just for a proof of payment and yet not resolved. This becoming a huge headache.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Mar 2020, 17:54
Official
Hello Pieter W,

Thank you for submitting your details to us through Hello Peter.

Your query is still being investigated and we will keep you updated until the matter has been resolved. 

We apologise for any inconvenience caused to you. 

Thanks and regards,               

Bonitas Team                          

Bonitas Medical Fund
Bonitas Medical Fund's reply16 Mar 2020, 12:11
Official
Hello Pieter W,

Thank you for submitting a comment to us through Hellopeter. 

According to the telephonic conversation with our representative from the BonCap, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards,  
           
Bonitas Team