1 reviews | Active since Jun 2016
Bonitas is deurmekaar!!!
A glucometer is broken and need to purchase it with available funds. First, you get told get quotes for two makes and send it for authorization. Next you receive a message that tells you that you do not need any authorization. You query again, you get told that the pharmacy must claim with the correct ICD-10 code and the pharmacy advises that they do not work with ICD-10 codes because they are for Drs to diagnose patients. You speak to the doctor to issue a script with the code but the same Bonitas tells you that authorization is needed. what a freaking confusion!!! You don't need a master degree to tell that Bonitas is in disarray; departments working in silo!! I have not seen this before. With other medical aids as long as you have medical aid funds like Discovery you buy OTC with no issues. I gave up !!!
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team