IM
Itumeleng M
1 reviews | Active since Feb 2019
26 Aug 2022, 10:43
Bonitas is cold and devoid emotion and compassion
I am utterly shocked to learn that Dr Reynecke has not been for seeing my son in May 2022. He's on my wife's medical aid number ***.This utterly shocking, embarrassing and insulting!!!! My son is sick!!!! Why do think we brought him to the Paedetrician? You people should stop being cold and pay Dr Reynecke immediately!!!! Why is Bonitas a medical aid when you guys are cold, you are devoid of emotions, you are heartless, you lack compassion, you lack human decency? You people are appalling!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
26 Aug 2022, 11:48Hello Itumeleng M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Aug 2022, 11:48
Official
Hello Itumeleng M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
IM
Itumeleng M's updateReviewer Update
26 Aug 2022, 12:06Your apology is NOT accepted. I had to pay the Paediatrician amount of R1730.56. I demand a refund!!!! I can be reached at ***
IM
Itumeleng M's update26 Aug 2022, 12:06
Reviewer Update
Your apology is NOT accepted. I had to pay the Paediatrician amount of R1730.56. I demand a refund!!!! I can be reached at ***
Bonitas Medical Fund's replyOfficial
26 Aug 2022, 12:59Hello Itumeleng M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Aug 2022, 12:59
Official
Hello Itumeleng M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Aug 2022, 12:12Hello Itumeleng M
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply29 Aug 2022, 12:12
Official
Hello Itumeleng M
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
IM
Itumeleng M's updateReviewer Update
23 Dec 2024, 11:59Bonitas is stone cold!!! How on earth are my wife and I expected to get authorisation for the paediatrician every time our boy is sick? My wife's membership number is *** and I can assure that she will leave Bonitas. It does not take rocket science to figure out that the paediatrician is based at Rosepark Hospital, therefore, we took my boy there because he was sick!!!! Who on earth thinks about getting authorisation when their child is sick? You people should leave the medical aid business because you are so cold that you are devoid of human emotions!!!! As it stands, we owe the paediatrician between R2200 and R2200 because of your lack of empathy!!!!
IM
Itumeleng M's update23 Dec 2024, 11:59
Reviewer Update
Bonitas is stone cold!!! How on earth are my wife and I expected to get authorisation for the paediatrician every time our boy is sick? My wife's membership number is *** and I can assure that she will leave Bonitas. It does not take rocket science to figure out that the paediatrician is based at Rosepark Hospital, therefore, we took my boy there because he was sick!!!! Who on earth thinks about getting authorisation when their child is sick? You people should leave the medical aid business because you are so cold that you are devoid of human emotions!!!! As it stands, we owe the paediatrician between R2200 and R2200 because of your lack of empathy!!!!