BONITAS IS A ****!!

Soooo on a sunday. My daughter was vomiting to the point where i had to take her to the hospital. I called Bonitas. To let them know beforehand/Authorisation. Got an automated message saying I've reached them outside of business hours. Cool. I take my daughter anyway because at this point its an emergency. And i took her to a NETWORK hospital. Keep in mind, this is the first time i went to the hospital with my daughter since i got the medical aid in 2018. Very first time. 2 months down the line, i get calls and invoices from the hospital to settle my bills. Turns out Bonitas did not pay a cent towards that visit. And its about R3000. I called Bonitas and asked them, what the issue was. And they said its because i didn't call beforehand for authorization. And i explained to them, that i tried , but it was a Sunday and they were not available. They told me i should have called on the Monday. I asked them where does it say that in their Brochure because i only know about contacting for authorisation because that's what it says in the brochure. And they told me i should have just known. And i asked HOW should i have just known.?? Not only is it my first time taking my daughter to a hospital for being sick. But its the first time I'm dealing with medical aid in general. So how should i have just smelt that, that was the rules? I was fighting back and forth with the consultants. Because they kept telling me i should have known. And i politely asked them to SHOW me where it says that in their brochure. And they failed to accept that it was their error for not being clear enough in giving information. So then here i am sitting dealing with the bill, but i pay them EVERY SINGLE MONTH!!! They are terrible!!! I wouldn't reccomend them. And I'm currently looking for something else. Ps. This is not even the first incident where i struggled with them. But this time it really got me very upset.