Bonitas is a real *******

<p>Membership Number: ********** 2249<br /> <br />On the 20 February 2017, I visited the GP, Dr Zeenat Waja in Lenasia as I was receiving pain in my breast which was like shocks and very worrying to me. Dr Waja referred me to a radiologist at Lenmed Clinic were I had a mammogram done on the 22 February. The radiologist who have done the mammogram then referred me for a Ultra sound where I was told that I had seven lumps in my breast and that I needed a biopsy to be done. I then enquired if my medical aid would cover this cost and I was assured that the medical aid would pay as they had the authorization number for the procedure, authorisation number 220217Q58HOK.<br /> <br />The following day I received a sms saying that I should pay R8128.20. I than contacted Bonitas to enquire about the cost and they advised that the amount was taken from my day-to-day benefits which have now been exhausted. I also received an account for R5847.59 from the radiologist so the total was R13975.79<br /> <br />Been only the 2nd month of the year and the day-to-day benefits exhausted this will really affect me as I still have the remainder of the year left as well as 2 dependants on this medical aid.<br /> <br />I would like to enquire why was this taken from my day-to-day and will appreciate if it be corrected and taken from in hospital. <br /> <br />I would not of went ahead with this procedure if I knew it was to be taken off the day-to-day. I only went knowing that I had a authorization number.<br /> <br />These benefits are never explained to us.<br /> <br />As a member of Bonitas for many years and been a very loyal member I feel that this is totally unfair.<br /> <br />I will appreciate if this issue be thoroughly looked into and I receive a urgent response<br /> <br />For more details or information please contact me on ********** 619</p>