BONITAS IS A *****

I have been a member of Bonitas since 2006 with membership number *** in March my membership was cancelled due to a miscommunication between my employer,the broker and Bonitas this was rectified after a week and my membership was later reinstated.

In October I then received communication that I am owing Bonitas R2223 rands upon enquiry it was explained to me that the suspension in March gave way to the system indicating that I am owing from the claims submitted by my Dr and Pharmacies from January until the suspension in March.

The lady I spoke to indicated that it would be resubmitted to finance for reconciliation as I don’t owe Bonitas anything because the money in those months was taken from benefits for the year and there’s still funds.

Funny enough I received another letter in November indicating the same thing I called and was informed that their still busy with it.

December I received another letter indicating an intention to suspend I called on the 23rd I was told by the agent that the matter was escalated and will be sorted.

Funny enough my membership is now suspended and everyday I’m calling and sending emails no one seems to know what is happening and everything is referred to finance yet again and no feedback and my membership Is still suspended yet I have paid all my premiums since January and I still have benefits from day to day,Gp consulting and specialist yet Bonitas after 16 years of being with the scheme wants to ***** me into paying money over to them which I don’t owe.

I’m seriously considering moving after this treatment I am receiving from the scheme.

As it stands I don’t have medical aid yet I pay.

No one has an answer for me.