Bonitas is a ****!

I joined Bonitas through Tenda Health on the 29/04/2024 assisted by Shane Makwekwe. He assured me that there won't be any waiting period only for the chronic illness I had disclosed. He also requested a Medical report and stated that I needed to submit it after my first debit order on the 1st of June. So on the 28th I went to the Dr,did the report only to discover that I am pregnant. Soon after that, when I submitted my medical report, I also included a letter from my Gynae stating that I had not been aware of my pregnancy. Shane forwarded my email to the relevant department on the 5th of June and on the 10th of June I received feedback from Seipati Nkhi stating the benefits I will be covered for my pregnancy. Great! I was happy that they acknowledged my honesty and were to cover me. On that note of not being on the waiting period, I bought medication at Clicks on the 13th of June, of which Bonitas covered. Fast forward to the 9th of July, I go for my antenatal checkup to my Gynae and they inform me that since I am on the BonSave option, I need to get authorisation for the visit. So on the 12th of July I finally call Bonitas for authorisation only to be told by their consultant Teboho Motsetse that I am under a waiting period. SHOCKER as firstly, I am not aware of this and secondly when those changes happened, I was not informed of them. I then requested that this be escalated as it contradicts the email received on the 10/06/24 and Bonitas paying my Clicks claim on the 13/06/24. He sends me my query references but no one ever gets back to me. I decide to call back yesterday,where I spent almost R500 worth of airtime as no one seemed to have assisted me. All I got was that we see your query and please hold while I find out more,I'll call you back. Eventually I spoke to a Team Leader Khanyi Nkosi who seemed to try and assist me and stated that she will escalate my query to their underwriting department and will communicate with me in the interim. To my surprise a few moments ago, I just received an email stating that I owe Bonitas for the claim they paid on the 13/06/24. No explanation, no apology!

This is some ****ed up service, alot dishonesty and NO INTEGRITY at all. Bonitas is a **** that lies to it clients and hardly ever assists!

I want out of **** of an Medical aid and want all my money back! I am definitely taking legal action against you!