Bonitas is a ****

I’m really unhappy with how this has all been handled.

I joined in October and paid for 3 months during the waiting period, understanding that I’d be covered from January. So I was paying upfront during that time without being able to use any benefits.

Then in February, when I needed to see a doctor for a minor issue, my claim was declined and linked to something you said I need to wait a full year for ,which honestly didn’t make sense.

Because of that, I cancelled my policy at the beginning of March and got confirmation that it was cancelled. I thought that was the end of it.

Now at the end of March, I’ve been debited again and told it’s because payments are in arrears. This is what doesn’t make sense to me — if I was already paying during the waiting period before I could even use the cover, how are my payments considered to be in arrears?

Make this make sense:

* Refuced my claim and made excuses connecting it to something else * What exactly I’ve been paying for this whole time * And how payments can be “in arrears” when I was already paying before I even had access to benefits

This whole experience has been really disappointing, and I’d like this sorted out as soon as possible.