Bonitas is *****

When my pregnant wife was referred for a down syndrome screening, trisomy 18 was flagged as a possibility and high risk for the child. We were then instructed to do a further test known as NIPT. Upon arriving at the lab, we were told that the lab only takes cash for this test unless and authorization number is provided by the scheme. We then contacted the scheme via their whatsapp line where we spoke to an agent by the name of Megan Lucas. This agent insisted that there was no need for an authorization number for this test as it is covered under the Amniocentesis which comes by default with the maternity programme. We then informed the lab regarding this and showed them the whatsapp chat with an agent and the lab went ahead with blood collection and subsequently the test. However, when the lab was claiming, they were told that the scheme does not cover this and should be paid for by the patient.

This is so unacceptable from the scheme and their agent because they gave permission and green light to go ahead with the test. The U-turn they are making is ***** and should be condemned with the contempt it deserves. Where is accountability, transparency and professionalism in this conduct? The scheme should take responsibility for this and make the payment since it was their misinformed employee's action that brought us here. I have proof of whatsapp conversation and even spoke to the team leader (Angi) who afterwards also went awol.

The agent is also awol now and ignoring my messages. Meanwhile, Amphath is listing me and calls me every single day for their payment. To Bonitas, be warned that I will not bend and will not pay a cent from my pocket for a mistake you are responsible for, forget! I will not stop fighting for my right as a patient and consumer. I will also be reporting this to a council to CMS and open a case.