Bonitas insists on using Pharmacy Direct as a preferred supplier - an absolutely useless pharmacy!!!

Item: Bonitas Medical Fund
Rating: 1
Author: Patsy P

I find it appalling that a major medical scheme like Bonitas insists that members use the services of Pharmacy Direct for chronic medication. They are the most useless and pathetic company to deal with. A script for chronic medication took 19 days to be delivered. Despite sending mails to Bonitas to try to get assistance, no-one bothered to respond to my mails!!!! 19 days!!!!!!

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

29 Jun 2021, 16:25

Hello Patsy P,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply29 Jun 2021, 16:25

Official

Hello Patsy P,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's replyOfficial

01 Jul 2021, 12:11

Hello Patsy P,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We also encourage you to take time and revisit your review, it will mean a lot to us.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply01 Jul 2021, 12:11

Official

Hello Patsy P,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We also encourage you to take time and revisit your review, it will mean a lot to us.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team