BONITAS INSISTS ON CHARGING ME LATE JOINER PENALTY, EVEN THOUGH THEY WANTED A 2ND AFFIDAVIT (I PROVIDED IT). AND THEY PROMISED FROM MY LAST HELLO PETER TO LOOK INTO IT.

The MOST INEFFICIENT STAFF AT BONITAS, messed up my initial application on 1 Dec 2024, lost all my documents and could assist to cancel my application for me to do another one. Having threathened to go to HELLO PETER, they quickly registered me, sent me a digital card at midnight (with wrong details, start date, inception date etc). I emailed several times, (with no reply, or poor response) until finally bonitas cancelled that application and I filled in new one, with new documents. (WHAT A WASTE OF TIME). Then they wanted an affidavit because the medical aids I was on had dissolved and the companies where he worked closed down. (i was on my late ex husband's medical aids). I was told by Thabsile Nyala that i must use my ID NUMBER if i didnt know the medical aid name. This wasnt enough by the underwriting team. They were going to charge me R777 every month as penalty because THEY WANTED THE NAME OF THE MEDICAL AID@#$%. So having written to Medical council, with this response (Dear Praniesha,

Thank you for reaching out to the Council for Medical Schemes (CMS).

Please note that CMS does not retain individual membership records of medical schemes. These records are managed by the respective medical schemes, which are required to retain such information for a limited period. Given that your memberships date back to 1986 and the schemes have since closed, it may be challenging to retrieve this information.

However, in terms of Regulation 11(6) of the Medical Schemes Act 131 of 1998, if you are unable to obtain documentary evidence of your previous medical scheme membership, you may provide a sworn affidavit stating:

(a) The relevant periods during which you were a member or dependant, along with the names of the medical schemes or other entities that provided cover during those periods; and (b) That you have made reasonable efforts to obtain documentary evidence but have been unsuccessful.

I trust this will assist.

Kind regards

CMS

I then wrote on HELLO PETER... AND BONITAS STAFF got excited and quickly wrote apologetically that they will look into the matter... They now wanted a 2nd AFFIDAVIT....which i did send last night, showing all the names of the medical aid companies i belonged to as beneficiary. Then Bonitas send me email to DEMAND A DEBIT ORDER FROM ME OF R4895.10. and Thabsile calls to remind me of it. She insists that even though I have provided the affidavit, they have to charge me this amount which includes the fee. WHAT DONT THESE IDIOTS AT BONITAS NOT UNDERSTAND? THEY WANTED THE AFFIDAVIT, I SUPPLY THIS, WHAT NOW??? Useless, money hungry staff, lazy, greedy, unhelpful, stupid and highly irrresponsibile staff at bonitas.