Bonitas Inferior Service

I am on the Boncap option and have been having issues since February. I made a manual payment on 04 February which reflected on the Medscheme account number. This payment to date has not been transferred to the PHA account. After querying this with the medical aid, I was given the new banking details for PHA. In the meantime, my debit order was not being processed. I subsequently paid in 3 months of premium in one go. I constantly called the call centre, and also emailed the queries department and the team supervisor without any resolution to my query. I always get the automated email advising with whom to liaise. I used the said emails and contact numbers given, and still no resolution in sight. My debit order is still not going through which leaves me to make manual payments every month. I am still waiting for a refund of my February payment which no one can tell me where the funds are and when this will be resolved. I am not very happy right now with the service I'm receiving from Bonitas, and will look at changing my medical in the near future. I find it difficult to understand how it takes a company six months to handle a query with no resolution. It seems like no one there cares; it all gets sent from one person to another; and no one wants to take accountability.