Bonitas Incredibly bad service.

I requested to join Bonitas Medical scheme in March 2017, the best option was the Bon Essential Plan - this was for me and my daughter. Upon receiving the first statement I discovered that I was going to get charged an additional R1000 late joiner fee. I then wrote to Bonitas explaining that this was more than I could afford, and asking them if I could change to a cheaper option as I didn't have enough money to continue paying the high contributions. Their reply was that members can only change once a year during the month of January. I was honest with Bonitas and again wrote to them telling them that I was financially not able to pay the new amount including the R1000 late joiner fee. This would mean I would have to continue paying this large amount until January 2018. I had no option but to cancel the medical aid with them, I had never used a cent of any benefit, never been to a doctor etc etc. I cancelled my membership in writing with them, and they acknowledged that the email was received by them. I understood that this was the end of the matter. I have since joined another medical aid charging the amount that I can afford to pay. This afternoon I received an sms telling me that I have been handed over to their attorneys for payment of outstanding membership. I am shocked and upset about this whole matter. I was honest enough to liaise with Bonitas and explain to them that I was unable to afford the option once the late penalty fee was added on ( I have the emails on record) My membership number that I was given by them was ********** 2822