jR
jasteel R
1 reviews | Active since May 2017
07 Jan 2026, 12:35
Bonitas inconveniencing customers
Bonitas cannot be serious about customer experience with what they are doing to their members. I have tried to do my wellness screening via the app to access my benefit booster. Then they say I must go to clicks and do it. I tried at clicks cornubia and the nurse there is rude and reluctant at doing her work.
We do not have chronic illnesses but have to go through long steps just to receive our booster benefit. My biggest mistake was joining bonitas.
Helpful (0)
Replies (1)0
Replies (1)
Bonitas Medical Fund's replyOfficial
07 Jan 2026, 13:07Hello jasteel R Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. Please note that there has been a change to the participating pharmacy network.
You can use the Provider Locator on our website to locate a pharmacy on the HRA Preferred Pharmacy Network. Use of a pharmacy that is not on the Use of a pharmacy that is not on the HRA Preferred Pharmacy Network will not activate the benefit booster.
We sincerely apologise for any inconvenience that might have been caused to you.
Kind regards,
Bonitas Team
You can use the Provider Locator on our website to locate a pharmacy on the HRA Preferred Pharmacy Network. Use of a pharmacy that is not on the Use of a pharmacy that is not on the HRA Preferred Pharmacy Network will not activate the benefit booster.
We sincerely apologise for any inconvenience that might have been caused to you.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply07 Jan 2026, 13:07
Official
Hello jasteel R Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. Please note that there has been a change to the participating pharmacy network.
You can use the Provider Locator on our website to locate a pharmacy on the HRA Preferred Pharmacy Network. Use of a pharmacy that is not on the Use of a pharmacy that is not on the HRA Preferred Pharmacy Network will not activate the benefit booster.
We sincerely apologise for any inconvenience that might have been caused to you.
Kind regards,
Bonitas Team
You can use the Provider Locator on our website to locate a pharmacy on the HRA Preferred Pharmacy Network. Use of a pharmacy that is not on the Use of a pharmacy that is not on the HRA Preferred Pharmacy Network will not activate the benefit booster.
We sincerely apologise for any inconvenience that might have been caused to you.
Kind regards,
Bonitas Team