DJ
Dha J
1 reviews | Active since Mar 2017
09 Jun 2022, 10:04
Bonitas *********** and slow!
I would not recommend anyone to get medical cover from Bonitas. They are *********** and slow. A claim dated 5th March with my Optometrist has not yet been settled. The account is now 90+ days overdue which could result in prejudice to my name. I have sent Bonitas countless emails to finalise payment for this account yet nothing has been done.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
09 Jun 2022, 10:30Hello Dha J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2022, 10:30
Official
Hello Dha J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DJ
Dha J's updateReviewer Update
09 Jun 2022, 12:02Can you please contact me before the end of today.
DJ
Dha J's update09 Jun 2022, 12:02
Reviewer Update
Can you please contact me before the end of today.
Bonitas Medical Fund's replyOfficial
09 Jun 2022, 12:54Hello Dha J
Thank you for notifying us of your complaint. We are investigating his matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are investigating his matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2022, 12:54
Official
Hello Dha J
Thank you for notifying us of your complaint. We are investigating his matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are investigating his matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DJ
Dha J's updateReviewer Update
09 Jun 2022, 13:03Is this an automated response?? I asked for a manager to please contact me before the end of today. Not the same automated response that was sent to me.
Please escalate this!
Please escalate this!
DJ
Dha J's update09 Jun 2022, 13:03
Reviewer Update
Is this an automated response?? I asked for a manager to please contact me before the end of today. Not the same automated response that was sent to me.
Please escalate this!
Please escalate this!
Bonitas Medical Fund's replyOfficial
10 Jun 2022, 09:56Hello Dha J
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply10 Jun 2022, 09:56
Official
Hello Dha J
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
DJ
Dha J's updateReviewer Update
13 Jun 2022, 10:32Good day
This issue has not been resolved.
I recieved a phone call from Bonitas on Friday morning promising that they will contact my optometrist. They asked for the contact details which I provided. My optometrist called on Friday afternoon and said that no one from Bonitas called or emailed them. I politely asked Bonitas to CC me in the communication sent to my Optometrist and have not received any email as yet.
1) can Bonitas please contact my optometrist and provide payment dates?please send an email to the optometrist and CC me in all communication.
2) I have also noticed that Bonitas has debited my savings amount twice by the same amount. Can this please be clarified.
Please contact me should anything not be clear.
This issue has not been resolved.
I recieved a phone call from Bonitas on Friday morning promising that they will contact my optometrist. They asked for the contact details which I provided. My optometrist called on Friday afternoon and said that no one from Bonitas called or emailed them. I politely asked Bonitas to CC me in the communication sent to my Optometrist and have not received any email as yet.
1) can Bonitas please contact my optometrist and provide payment dates?please send an email to the optometrist and CC me in all communication.
2) I have also noticed that Bonitas has debited my savings amount twice by the same amount. Can this please be clarified.
Please contact me should anything not be clear.
DJ
Dha J's update13 Jun 2022, 10:32
Reviewer Update
Good day
This issue has not been resolved.
I recieved a phone call from Bonitas on Friday morning promising that they will contact my optometrist. They asked for the contact details which I provided. My optometrist called on Friday afternoon and said that no one from Bonitas called or emailed them. I politely asked Bonitas to CC me in the communication sent to my Optometrist and have not received any email as yet.
1) can Bonitas please contact my optometrist and provide payment dates?please send an email to the optometrist and CC me in all communication.
2) I have also noticed that Bonitas has debited my savings amount twice by the same amount. Can this please be clarified.
Please contact me should anything not be clear.
This issue has not been resolved.
I recieved a phone call from Bonitas on Friday morning promising that they will contact my optometrist. They asked for the contact details which I provided. My optometrist called on Friday afternoon and said that no one from Bonitas called or emailed them. I politely asked Bonitas to CC me in the communication sent to my Optometrist and have not received any email as yet.
1) can Bonitas please contact my optometrist and provide payment dates?please send an email to the optometrist and CC me in all communication.
2) I have also noticed that Bonitas has debited my savings amount twice by the same amount. Can this please be clarified.
Please contact me should anything not be clear.
Bonitas Medical Fund's replyOfficial
13 Jun 2022, 10:49Hello Dha J
Thank you for submitting a comment to us through Hellopeter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Jun 2022, 10:49
Official
Hello Dha J
Thank you for submitting a comment to us through Hellopeter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team