NN
Nush N
1 reviews | Active since Mar 2015
19 Dec 2022, 10:28
Bonitas ***********
Please stay away from this medical aid. *********** in every way. They admit they made an error on a claim from May but we now in December and they still messing it up. I've went through queries and next is the ombudsman. All they have to do is capture a claim. Now the hospital is worrying me and Bonitas says I must not pay as they will sort it out. The hospital has said they will hand me over and still Bonitas is not rectifying the error. I spend 2 hours on the phone about 5 times now and they promise each time it is sorted and still not.
This is 1 of the 3 times they have messed up this year. The last one was for Feb and they only rectified in August after numerous calls.
Terribly ***********.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
19 Dec 2022, 10:42Hello Nush N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply19 Dec 2022, 10:42
Official
Hello Nush N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
NN
Nush N's updateReviewer Update
06 Jan 2023, 10:29Thanks to the hellopeter team. This issue has now been resolved.
Thank you Bonitas for finally resolving this issue. Please note I have received an email from one of your departments. It's about accountability and not blame shifting. It's has been alot of productive time wasted on something that could have been resolved quite quickly if communication was efficient. I as the member explained many a times that I needed to understand what was happening to see if the medical aid made a mistake or was it the hospital. But I was continually fed the wrong info and kept on the phone for hours.
Last year has been alot of unnecessary time wasted. I have had 3 issues with Bonitas on 2 separate membership numbers
I appreciate the resolution of this issue. Going forward I do hope that customers will not experience the same.
Thank you Bonitas for finally resolving this issue. Please note I have received an email from one of your departments. It's about accountability and not blame shifting. It's has been alot of productive time wasted on something that could have been resolved quite quickly if communication was efficient. I as the member explained many a times that I needed to understand what was happening to see if the medical aid made a mistake or was it the hospital. But I was continually fed the wrong info and kept on the phone for hours.
Last year has been alot of unnecessary time wasted. I have had 3 issues with Bonitas on 2 separate membership numbers
I appreciate the resolution of this issue. Going forward I do hope that customers will not experience the same.
NN
Nush N's update06 Jan 2023, 10:29
Reviewer Update
Thanks to the hellopeter team. This issue has now been resolved.
Thank you Bonitas for finally resolving this issue. Please note I have received an email from one of your departments. It's about accountability and not blame shifting. It's has been alot of productive time wasted on something that could have been resolved quite quickly if communication was efficient. I as the member explained many a times that I needed to understand what was happening to see if the medical aid made a mistake or was it the hospital. But I was continually fed the wrong info and kept on the phone for hours.
Last year has been alot of unnecessary time wasted. I have had 3 issues with Bonitas on 2 separate membership numbers
I appreciate the resolution of this issue. Going forward I do hope that customers will not experience the same.
Thank you Bonitas for finally resolving this issue. Please note I have received an email from one of your departments. It's about accountability and not blame shifting. It's has been alot of productive time wasted on something that could have been resolved quite quickly if communication was efficient. I as the member explained many a times that I needed to understand what was happening to see if the medical aid made a mistake or was it the hospital. But I was continually fed the wrong info and kept on the phone for hours.
Last year has been alot of unnecessary time wasted. I have had 3 issues with Bonitas on 2 separate membership numbers
I appreciate the resolution of this issue. Going forward I do hope that customers will not experience the same.