Bonitas = incompetency

Bonitas deserves a 0 star rating honestly! I haven't had so much trouble with one company as I have with them, and this is the third time in one flippin year!! All I wanted to do was change my medical aid option, my designated consultant said to have taken care of the whole process for me over email. I have recieved more requests to make payment than I have actual benefits, and I am not even a direct paying member, my employer pays my medical aid fees directly! So basically they don't and still haven't allocated my payments correctly and think it's okay to debit me twice and still terminate my membership. On one hand, I could say it was sorted out soon after, but nope still getting inconsistent responses, if it's not an email saying I owe money, it's a phone call saying everything is 100% on their side, SO WHICH IS IT!?? And I know I definitely don't owe them money. Goodness! I have never been more frustrated than with Bonitas and in my daily job I deal with complaints, but they are 10 times worse!! SO, I just got my claims statement today... for not one but two medical aid options/plans.. how, you ask? F*** knows. Whatever, cool, so the new option's statement shows no claims, fine, great. However, my annual limits presented for the new option is idiotic! Literally R158,00 for doctor consultations !? You tell me what doctor charges that little, I am basically going to pay majority of the fee out of my pocket! If they made a mistake, fine, but how can a company be so inconsistent and *********** to make so many mistakes so many times? How do the divisions not communicate with each other to prevent miscommunications etcetera!? Pathetic!!! And let me remind you that this is not my first review of them. The worst part is they are the only medical aid I have come across that allocate funds for contraceptives specifically and due to an incident that happened to me a few years back I have to be on a contraceptive, so I cannot leave Bonitas unless I want to pay my own way. I am trapped in this cycle of incompetency. They don't even call you to sort it out after leaving a comment on Hellopeter, they just email and all you ever get are automated replies. There is never a direct email address to contact in times of urgency or frustration, nope only their call centers, where you waste your own airtime to ask them to help you so that they can do their actual job the right way. Essentially asking them to help you help them. There is not even a freakin call back request. I am so fed up with you Bonitas, please get your s*** together!!!