Bonitas incompetence suspends benefits.

Boncap option: I originally changed from Discovery which I was happy with, to Bonitas because my doctor only on Bonitas and no longer Discovery. I have been to the doctor once in 3-4 years and the doctor was on the öut of town" section so it was actually pointless to add the doctor to my Bonitas as this was not done. Bonitas issued incorrect tax certificate which they have NOT corrected yet. I am supposed to complete a form each year and send together with IT34 to Bonitas, because the tax certificate is wrong I cant get a IT34 so I submit my IT12 and the form to Bonitas. The IT34 is missing and beyond my control. Bonitas put the premium up because the IT34 is missing, I have paid the correct premium as if the IT34 is submitted - keep in mind it is the fault of Bonitas that the IT34 not available, My benefits are suspended for February. Why is it my problem that the useless workers at Bonitas cant do the job? I want my February premium returned to me since I have no benefits, as since the doctor is not listed correctly I may as well go back to Discovery.