Bonitas Incompetence

I am so frustrated with Bonitas. Trying to communicate with their customer service is like exchanging emails with a toddler. I am on chronic medication for mental health conditions and I had to change options to a more expensive one. Since then the medical aid has been a nightmare. For two months I have experienced temporary suspension and when I make a payment arrangement getting the suspension lifted is a c****. I have sent countless emails, I have spent countless hours on the phone with people who give me different information. I am so exhausted and in a state of panic because my medication has ran out and Pharmacy Direct cannot issue new meds until this issue is sorted.