1 reviews | Active since Apr 2019
Bonitas - Incompetence
This must have been one of the most difficult tasks I ever had to endure.
My husband had a massive stroke end November 2018. He was hospitalized up until 4 March 2019. He needs Physio, Occupational and Speech Therapy. I have been struggling with Bonitas since 08 March 2019 to get authorization for this treatments. They gave me several Ref no's which meant absolutely nothing every time that i have phone.
They have *********** staff which held me up until 04 April 2019. Eventually i was give the correct e-mail address to send the documentation through to.
This makes one wonder if they take their time to reply because this is PMB?
Thanks to Bonitas my husband has lost a month of therapy due to their lack of care and the incompetence of their staff members.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
We have tried to reach you telephonically to advise of the status of the enquiry.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
We have tried to reach you telephonically to advise of the status of the enquiry.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team