Bonitas - Incompetence

I contacted bonitas last year to inquire about the medical aid. <br> They advised me to fill in certain forms and to email it to them, which I did. <br> I followed up a few days later and was advised that they are not aware of my application. <br> I had to tell them what date and time I sent it to them, they then found it in their inbox but it was just never processed. Then I was advised that they sent me the wrong forms and that they will send me the correct forms. <br> Due to their incompetence I sat without medical aid for a month.<br> <br> I thought joining them was an issue, try cancelling your medical aid with them that is even more of issue. <br> I phoned them to find out what the procedure is if you want to cancel your medical aid. They advised me that I should email a termination letter to [Email Removed] they gave me the following reference number 030815QDXHV2. <br> A few days later I decided to follow up with them and find out when I can receive a cancellation certificate, they advised me that they gave me the wrong email address and that I should have sent it to [Email Removed]<br> <br> Every time I had to deal with the call center they gave me the wrong information. <br> <br> <br> <br> <br> <br> <br>