BONITAS IGNORING QURIES

I recommended and assisted my mother to join Bonitas Boncap in November 2014. Her premiums were based on a 0-500 income bracket. Documents were submitted in 2014 and Bonitas approved her membership to the scheme. The problem started late 2015 when Bonitas was doing annual income verification.<br> The emails for income verification was never sent from Bonitas, an SMS was received when it was too late. Nonetheless. Documents were all submitted to them as requested. Bonitas kept on asking for same documents over and over, which were then submitted. Bonitas defaulted my mother to the maximum premium and they are now ignoring our emails. Can someone please help. She is an unemployed widow that has never worked and cannot afford to pay nearly R3000. Is this how Bonitas treats their clients?<br>