Bonitas ignoring all communications regarding a claim dispute

Item: Bonitas Medical Fund
Rating: 1
Author: Warren L

A while ago I had a hospital stay and required pathological tests. After my stay I received an account from the pathologists demanding payment. According to my plan, this is covered when done in-hospital.

I disputed this with the pathologists who requested a doctor's referral note which I provided. Bonitas still refused payment.

I then raised a claim dispute with Bonitas and despite several inquiries, I have had no feedback or response from a human. Only the automated response.

I am at my wit's end and am considering changing my provider.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

10 Apr 2019, 15:21

Hello potifar,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply10 Apr 2019, 15:21

Official

Hello potifar,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

13 Jun 2019, 14:03

Hello potifar,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply13 Jun 2019, 14:03

Official

Hello potifar,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team