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jB
jacques B

1 reviews | Active since Nov 2020

16 Nov 2020, 07:32

Bonitas Ignore their clients

Have been battling to claim money back since 19/10/2020. I have given them all the documents and written angry emails but they just ignore me. Clearly they don't care about their clients.

0
Replies (7)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Nov 2020, 08:23
Official
Hello jacques B,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 

we are currently investigating this matter and we will keep you updated until the matter has been resolved. 
   
 We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team 



jB
jacques B's update16 Nov 2020, 08:40
Reviewer Update
Good Morning

Please note the last email with all the documents I have was sent to *** on 12/11/2020 and I got no response from that email.
jB
jacques B's update16 Nov 2020, 08:41
Reviewer Update
the ************ was your queries email
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Nov 2020, 12:34
Official
Hello jacques B,
Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the reference number in order for us to investigate the query accordingly.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team
jB
jacques B's update16 Nov 2020, 15:48
Reviewer Update
I want to thank Bonitas for assisting me quickly with this and sorting it out for me. This is all I wanted is some help. Thank you again, to the lady that phoned me for the quick response and the great client service.
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Nov 2020, 09:02
Official
Hello jacques B,  As per our telephonic conversation, we are awaiting an amended claim from the doctor  and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
 
 Bonitas Team
jB
jacques B's update08 Dec 2020, 09:40
Reviewer Update
So this has been going on since 19/10/2020.
At the moment it is stuck/forgotten about because Bonitas and the doctor can't agree on sending the correct documentation to each other. Funny how I'm panelized because other people can't do their jobs. I'm the only one losing here.