Bonitas horrible services

This is probably one of thee most ineffective and horrible medical aid you will get, it has left me in debt of R5000, and the call centre takes *********** to the new level because of misinformation and the fact that people give you different information all time, forget about asking for a team leader or manager that is asking for a pie in the sky, they reject claims and said that the wrong code and no authorization has been sought what that does have to do with a client, and no you cant ask their staff member to call the health institution and actually resolve the issue , they wont now you are stuck between their incompetence and debt, on top of the monthly money that you give to them , and the one time that you need them to provide you with a services they wont give it to you