NM
Noxolo M
1 reviews | Active since Jun 2020
08 Dec 2025, 08:05
Bonitas horrible customer service!
They have the worst customer service on emails and over the phone. They take forever to reply and do not go out of their way to assist when a client does not understand something. I had to contact my broker and only then was I assisted. Their app is also very useless. Constantly login me out and I have to re-enter my credentials and reset my password. What a mess! Going back to discovery for convenience and readily available help!
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Bonitas Medical Fund's replyOfficial
08 Dec 2025, 08:33Hello Noxolo M Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team
Bonitas Medical Fund's reply08 Dec 2025, 08:33
Official
Hello Noxolo M Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team