Bonitas hogging my savings refund

Dear Bonitas,

You have been hogging my savings refund for far too long now. I filled in and signed your refund forms in November of 2024. We have been going back-and-forth with certification of documents to which you take time outside you turnaround times to respond.

I have since submitted all certified documents and you still haven't processed my refund way outside of prescribed SLA of 4 months. What is the problem with your finance team?

Seems to me there are big governance issues in your medical scheme when something like a refund cannot be processed in time.

By the way, you cannot request a certified proof of banking because it already comes bank-stamped and SAPS cannot certify that. Who comes up with these processes without testing them?

Bonitas has become the worst medical scheme