Bonitas, highly not recommended

So so sad. I joined this medical aid with an excellent recruitment pitch and the salesman handled everything with haste and I was promised all the bells and whistles. I'm paying R3k a month for a medical aid that has barely partially covered anything. I had a wisdom tooth extraction for which I had to pay half my hospital stay, and pay for my surgeon and the anaesthetist out of pocket, while paying a monthly R3k to them still. I've had various follow-ups and I try and arrange them according to their affiliated physicians and specialists (meaning I've stopped going to alot of my regular Doctors) just so they could atleast cover SOMETHING. Lo and behold I'm always issued invoices that indicate the medical aid refused to cover for non-stipulated reasons, yet they still have the audacity to send me monthly statements showing how much I have at my disposal. Meanwhile less than the bare minimum is getting covered, and I'm still coughing up R3k. They string you along during customer consultations when you're filing a complaint and nothing ever comes out of it. I'm constantly losing money and still paying the R3k... I've become so anxious for my health as a practitioner (who is always at risk of nosocomial unwellness) I have to always look at what I have in my savings should I need emergency care...whilst still paying their R3k.

I don't believe this is what medical aid was ever meant to be, and have heard many colleagues vouch for better experiences in many of the other competitor brands, namely Discovery Health.

I would much rather be paying copious amounts and knowing I can rest assured because I'll be covered, than be a part of a money making scheme.

Very very disappointed. They started off with lots of promise.