Bonitas has totally failed in the customer service department

Item: Bonitas Medical Fund
Rating: 1
Author: Lianne F

I don't think I have ever battled as much to get a response from any company, the first email took a week to get a response, both telephonic and whats app communications were fruitless as the persons were not qualified to help. Now a second round has started, even though marked urgent, 32 hours later and only a computer generated response. I have comp**** by sending my notification of cancelation on the 26th of November 2020, more than a months notice for the end of December 2020 but Bonitas have really not been helpful at all.

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

08 Dec 2020, 16:41

Hello Lianne,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We are currently investigating this matter and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply08 Dec 2020, 16:41

Official

Hello Lianne,

Regards,

Bonitas Team

Lianne F's updateReviewer Update

08 Dec 2020, 16:59

Thank you for the prompt response. I eagerly await the resolution of the problem.

Lianne F's update08 Dec 2020, 16:59

Reviewer Update

Thank you for the prompt response. I eagerly await the resolution of the problem.

Bonitas Medical Fund's replyOfficial

11 Dec 2020, 08:07

Hello Lianne,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply11 Dec 2020, 08:07

Official

Hello Lianne,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team